Check Payments LLC is licensed as a money services business in the jurisdictions listed below. For inquiries or questions, please send a written request to: Check Payments LLC, 228 Park Avenue South, PMB 14961, New York, NY 10003.
Information regarding licensing can be found on the NMLS consumer access website,
If your issue is unresolved by Check Payments LLC, (844) 509-1016, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Colorado Division of Banking
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob
If you have a complaint, please contact Check Payments LLC at 1-856-390-9381. If you still have an unresolved complaint about Check Payments LLC money transmission activity, you may file a written complaint by contacting the Illinois Division of Banking at:
Illinois Department of Financial and Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL 62786
Online: https://idfpr.illinois.gov/admin/complaints.html
Toll-Free Number:1-888-473-4858
For unresolved complaint about Check Payments LLC, the Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Check Payments LLC (NMLS No.: 2103307) at
Office of the Commissioner of Financial Regulation
ATTN: Consumer Services Unit
1100 N. Eutaw Street, Suite 611
Baltimore, MD 21201
Toll-free Number: 888-784-0136
E-mail: DLFRComplaints-LABOR@maryland.gov
Always be on the lookout for fraud. Please contact Check Payments at reportfraud@checkhq.com or 1-856-485-6834 to report fraud or suspected fraud in connection with a Check Payments LLC transaction.
Texas Consumer Complaint Notice:
If you have a complaint, first contact Check Payments LLC customer service at 1-856-390-9381. If you still have an unresolved complaint regarding the Check’s money transmission activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free)